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Complaints

How to complain

We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes. The  nursery manager intially deals with any general concerns and or issues about the nursery. All complaints are dealt promptly following discussion with the senior management team. We encourage parents and carers to approach the room managers and or nursery manager who will endeavour to resolve the issue. All complaints are recorded and are available for parents and carers to view.

If you wish to speak to us please call us on 0208 532 2535  or alternatively you can write to us on This email address is being protected from spambots. You need JavaScript enabled to view it.

If you remain dissatisfied with the outcome you can submit a complaint to Ofsted who will consider and investigate all complaints received.

To contact Ofsted

Tel: 0300 123 1231

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

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 Treehouse Nursery Schools is a Private Limited Company (Number 3948398). Treehouse Nursery Schools Ltd is a registered Company in England.

It is registered at 35 Woodbine Place, Wanstead, London, E11 2RH.

  

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